It is very important that you read and understand this document carefully before you book your visit as it sets out the clear boundaries and services we are providing.

 

You accept this agreement as a contract when you book and pay for your ticket.

 

We want to provide an enjoyable creative arts event for all our visitors while bringing them together through mutual respect and happiness given by our animals. We are a family-owned business who want to share with our visitors include children of all ages, parties, community groups, those with special needs, and anyone who needs a cuddle from something cute, soft and fluffy while creating an original artwork.

 

1. Parties to the agreement

This agreement is a contract is between: 

Itchy Goat Art and the visitors when you book your visit.

Our services are offered in compliance with Australian Consumer Law.

 

2. Unacceptable Behaviour

We do not welcome those who don’t respect the safety of our animals or other humans, who are not willing to share and be patient, or who don't follow our rules, which are set out in this agreement. Our rules are there to ensure that everyone has an enjoyable time, and no-one is harmed including 2 and 4 legged participants. We are sure you will agree our rules make sense.

 

If you don’t think our requirements are reasonable, please don’t buy a ticket.

 

We reserve the right to demand that you to leave our farm without refund if you:

<>····engage in abusive behaviour to us or any other person.

 

If you are told that you need to leave, you must do so quickly and calmly without making a fuss or spoiling the experience for others who are respectful of our rules. Failure to do so may result in the police being called. Your agreement that this requirement is entirely reasonable is an essential condition of being granted entry to our farm as a visitor.

 

3. What is included in your visit

A time specific session as stipulated on your booking.

While each visit may be different, depending on the time of year, the weather and our animals’ needs. In general, you can expect to enjoy pats, cuddles and hand feeding with a range of miniature goats and at different times other chosen farm animals and the completion of an original artwork.

 

4. Payment Terms

Current entry fees and availability are listed on our website Itchy Goat Art.  All prices are inclusive of GST.

 

It is essential to book and pay for your visit in advance through our website.

 

All persons entering the Attraction must have a valid entrance ticket which must be retained during your visit. As the tickets are non-transferable, accordingly they may not be sold or passed to any third party.

 

Once purchased, a booking ticket may not be transferred, assigned or re-sold to any third party.

 

We do not accept walk-in visitors who have not booked in advance under any circumstances.

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5. Expectations

We take our responsibilities very seriously. You can expect us to offer you a fun-filled experience in a controlled environment. We remain responsible for our animals at all times and pride ourselves on presenting happy, healthy animals, appropriately supervised, in a stress-free environment.

 

Our visitor area is clean, tidy, safe and secure, with suitable enclosures and fencing. Visitors are required to stay in the enclosed Itchy Goat area at all times. You are strictly prohibited from wandering around the rest of the farm.

 

We expect that you will care for our animals and other visitors, staying calm and gentle with no aggressive behaviour. Anyone who we observe engaging in kicking, squeezing or excessively rough behaviour will be asked to leave immediately. If you are asked to leave, you must leave our property, not just the Itchy Goat area.

Children are to remain appropriately clothed at all times. Sunscreen, comfortable casual clothes and closed-in shoes that cover your toes are highly recommended. Parents are required to stay and supervise their children at all times during the sessions.

 

We are there to watch over the well-being of our animals. Your children are your responsibility.  Please ensure your kids do not mistreat our kids.

 

While our animals are used to being handled, they will still engage in natural behaviour. They poop when and where they want to, and if you stick fingers in their mouths, they may bite.

 

Please be aware of the potential for splinters, scratches and bumps as we are on a farm and this is an outside event. While we have done our best to ensure the safety of our enclosure, trip hazards may still exist, so it is essential to watch where you are walking.

 

Even the healthiest animals can carry germs, so practice sensible hygiene. We provide hand sanitiser and handwashing facilities for your use.

You are welcome to bring water with you, but human snacks are not healthy for our animals. It is essential that you check with us before feeding our animals anything which we have not provided for that purpose.

 

Under no circumstances are you allowed to take our animals home with you. Our animals are our pets. We love and care for them.

 

We are not an amusement park and do not provide rides of any kind. Our animals aren't trained to perform tricks for your amusement. You are coming into their space to interact with them and need to be considerate of their comfort and wellbeing.

 

We do not appreciate unsolicited advice about how to care for our animals from people who think they can protect our animals better than we do. We are very experienced animal owners who care lovingly for all our animals. Our animals receive routine vet checks and all appropriate medical treatment. We are also licensed by the DPI and comply with all of their best practice guidelines. If you don’t like how we do things, please keep it to yourself as we will not engage in debate with you.

 

Smoking is strictly prohibited except for the designated smoking area. As this is on a working farm, cigarettes are to be completely out and disposed of in the designated area only as we don’t want our animals to eat the butts.

 

From time to time, Itchy Goat Art may carry out photography and/or video recording around the farm, which may feature visitors. By accepting these Regulations, you agree that Itchy Goat Art or any authorised party may use such images in perpetuity in any promotional, advertising or publicity material in any format whatsoever.

You further agree that copyright in these materials rests with Itchy Goat Art or such authorised party (as the case may be). If you do not wish to be included, please notify us.

 

Guide Dogs and Assistance Animals are permitted in accordance with section 9 of the Disability Discrimination Act 1992 (Cth). We reserve the right to exercise any exemptions under the Act, including if we suspect that the assistance animal has an infectious disease that may affect other patrons or the health of our animals. We also reserve the right to require evidence relating to your assistance animal or its training in accordance with section 54A(5) of the Act. To facilitate your ease of entry with an assistance animal, we strongly recommended you contact us at least 2 days prior to your visit so that we can discuss any arrangements or assistance that you may need from us.

 

However please remember this is a farm and please consider, your animal may be okay with strange animals but ours may become stressed with your unknown animal.

 

6. Late, missed & cancelled visits

We run specific morning or afternoon sessions at designated times. We stick strictly to these times to ensure we allow our animals sufficient rest and recovery time. If you are late for your session, you will still have to leave at the advertised time.

Any cancellations outside of 24 hours’ notice will allow a booking reschedule or cancelling with a refund request. Missed sessions with less than 24 hours’ notice will forfeit the booking cost because visitor places are limited and we have held that space open for you.

 

All tickets must be used within 3 months of the date of purchase.

 

We reserve the right to cancel and reschedule sessions due to bad weather, sick animals, or other unforeseen circumstances on the farm. We will contact you, giving as much notice as possible and offer you the opportunity to reschedule or refund your entry fee.

 

7. Covid

Safety Measures: In response to the Covid-19 pandemic, we have a number of specific safety measures in an effort to safeguard the health, safety and wellbeing of our visitors.

 

Visitor Requirements: It is in the interest of everyone to comply with the safety measures that have been put in place. Therefore, should an individual not comply with these safety measures, we reserve the right to require that individual to leave in accordance with these terms and conditions.

 

Acceptance of risk: The safety measures that are being and have been introduced are intended to minimise the risk of contracting the Covid-19 virus but this risk cannot be completely eradicated. Therefore, anyone visiting Itchy Goat Art acknowledges that they do so at their own risk.

 

8. Limitation of Liability

We do not make any guarantees or warranties about the availability of specific animals during your visit, as we will always put the needs of our animals first.

 

We take our obligations under Australian Consumer Law seriously and will do our best to address any issues that arise. However, even if there is a major problem, our liability is strictly limited to:

providing the services to you again; or

if we are unable to do so within a reasonable time, paying the cost of having the relevant services supplied to you again.

 

Subject to our obligations under Australian Consumer Law, we are not liable to you for any costs, loss, injury or damage that you may suffer that is not directly attributable to our negligence.

 

You agree that your visit to our property is entirely voluntary. You expressly agree to accept all reasonably foreseeable risk of injury or damage that may arise from your visit.

 

Itchy Goat Art accepts no responsibility for any loss and/or damage however arising (including that which might arise as a result of any breach of contract) including any distress, inconvenience or anxiety caused to visitors while at Itchy Goat Art.

 

You expressly agree that if this limitation of liability is unenforceable for any reason, our total cumulative liability for all causes of action of any kind shall not exceed the amount that you have paid to us under this agreement.

 

9. Dispute Resolution

“We” below refers to everyone involved in the dispute.

This Agreement is subject to the governing law of New South Wales.

 

(a) Negotiation

If you have any concerns arising out of this agreement or your visit to our farm, we agree that we shall communicate with the intention of making a genuine effort to seek a win/win solution and resolve any dispute in good faith by negotiation and discussion.

 

We all agree that we will not engage in any public discussion about the issues in dispute, we will behave politely towards each other, and we will avoid any conduct or communication which might reasonably be expected to unreasonably interfere with any other person’s business or personal interests. We agree to act in good faith and be reasonably cooperative at all stages of the dispute resolution process.

 

(b) Mediation

If we are unable to resolve a dispute by negotiation and discussion within 14 days, we agree to proceed to mediation with the assistance of an independent accredited mediator, seeking online dispute resolution or mediation by telephone if we are not located within 100kms of each other.

 

The mediator is to be appointed by agreement between us or, failing agreement within 21 days of the negotiation period ending, the person initiating the dispute will seek the appointment of a dispute resolution professional by the President of the Law Society of New South Wales or a similar neutral authority. We agree to share all the costs of mediation equally between us.

 

We agree that neither of us will commence legal action until, in the opinion of the independent mediator, the potential for negotiation and mediation have been exhausted.

 

All prices shown are in Australian Dollars (AUD).

 

Any credit card data gathered during online purchases is used purely for the purposes of the transaction and will not be stored permanently.